Free shipping when you order $80 and over!
HOW LONG IT TAKES TO PROCESS YOUR ORDER
We process and pack your order within 24-48 hours of receiving your order, excluding weekends and public holidays.
OUR SHIPPING POLICY
All shipments are packed and sent directly from our Sydney office. Re-delivery fee will apply if your package is returned to us for wrong/invalid address. Please make sure your delivery address is correct.
3-8 business days
2-5 business days
|Orders below $80||$8.95||$12.95|
|Orders equal to and above $80||Free||$12.95|
- Shipping fees will apply if your minimum purchase amount falls below the free shipping order amount after discounts are applied.
- Orders & Shipments are not processed on Saturdays, Sundays and on Australian public holidays.
- Shipping by Australia Post do not deliver on weekends or Australian public holidays.
- Shipping may take additional time during sale periods, holidays and extreme weather events.
- Address cannot be changed once order is paid. Glow Picks is not responsible for wrong address in the invoice.
In the event that the wrong address is indicated in the order, and the package is delivered, Glow Picks will not be liable for any replacement or refund.
Re-delivery fee/additional cost will apply if your package is returned to us for wrong/invalid address.
WHERE IS MY ORDER?
We will send you an email with the tracking details once the order has shipped and you can track the progress of your order.
If you are not at home to receive the parcel:
Australia Post will EITHER 1) leave a card for you to pick up the parcel at your nearest post office OR 2) if the premise is deemed to be safe and will leave a card to indicate where they have left the parcel at your premise. Australia Post will take a photo as evidence of completion of safe delivery.
Once delivery is completed (Australia Post status says “Delivered”) any lost or stolen items will be the responsibility of the customer, Glow Picks is not liable for any losses or damages that may occur.
Should you have any problems or concerns, please contact us at firstname.lastname@example.org
We currently ship only within Australia but don’t despair if you are not in Australia.
We would love to ship our products internationally so please contact us at email@example.com and we are more than happy to help you arrange shipping.Any additional taxes or duties applied by customs at the destination country are the responsibility of the recipient.
Please note that we do not accept returns or exchanges on international orders.